FAQs

Meet & Greets take place typically 1 hour before the show begins.

We have a simplified process and onboarding checklist. Contact us at [email protected] and we can get started with a quick intro call.

Meet & Greet tickets will appear the day of the event in your AuthenTIX app

On the day of the event, you will receive an SMS Text Message with all of the Meet & Greet details

You have the ability to share your ticket by clicking “Invite A Friend” then adding your contact’s email address. On the next screen, you can share the link to the ticket via email.

You need the AuthenTIX mobile app, which can be found in the Apple Store or Google Play by simply searching for “AuthenTIX”.

You will need to download the “GET In” app from the Apple Store or Google Play

You can contact our sales team by emailing us directly at [email protected]

AuthenTIX is simply the platform that allows our promoters to sell tickets for their events an extremely secure environment. It is up to the promoter how they handle refunds. Normally refunds only take place if the promoter cancels the event. With AuthenTIX you do have the ability to sell your ticket or gift it to a friend/family member.

You can contact our customer service team by completing our contact form. We normally respond within 1 hour for any event or ticket related questions.

No. There is absolutely NO refund if you can’t make the event. You do have the ability to sell the ticket or gift it to a friend or family member.

Absolutely. Please contact us directly or schedule an introductory call below so that we can find out more about your events.

AuthenTIX can be used for any type of event, paid or free. We are registered with most cities in the United States as a vendor, please contact us to discuss your upcoming events.